Staff preparing materials did not realise they were entitled to education Canva accounts with advanced features.
The immediate need was practical: better presentation and poster materials, with support for less digitally confident colleagues.
Understand. Build. Refine.
- 01
Explained education account access and available functionality.
- 02
Demonstrated Canva alongside Gemini and Notebook workflows.
- 03
Translated tool capabilities into everyday language and supported people in their own context.
What changed.
Colleagues were supported to understand their access and the practical options available. No formal adoption or productivity measure was collected.
What I would carry forward.
Sometimes the barrier is awareness, not willingness. Small interventions can open up useful capabilities.
What I’d test next
Ask staff which workflows they continue to use and where further support would help.
Beyond education
A model for digital inclusion, user enablement and service adoption.
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